FAQs

You can view our COVID-19 FAQ’s here.

1. Select your preferred AXO property on the AXO website (if you have any questions or need any assistance in deciding which property is best for you – just get in touch with us via Live Chat or via one of our other contact methods)
2. Click on Book a Room.
3. Select the property you want to stay in.
4. Select your room (floor plans of the property to see where the rooms are can be found on the property pages of out website)
5. Follow the online instructions and submit an application for your property and preferred room type (if you have any questions or problems along the way, please feel free to Live Char us for assistance during the application process)
6. You will be asked to sign your tenancy agreement and pay 1 week’s advance rental payment.
7. Once we’ve received your booking, we will send a confirmation email to you.

If you have any issues, please call us at 02033071970 or email us at info@axostudent.co.uk, or you can of course Live Chat us for an instant response during office hours.

Although we can give you lots of advice and information over the phone relating to our properties, unfortunately booking can only be done via our website or in person at one of our sites.

Yes you can! If you would like to drop by one of our property receptions during our opening hours we would be happy to help. If you wish, you can arrange a time to speak to us and also see our rooms, you can book a viewing appointment and this will ensure someone is available to help you. You can do this online or by calling the relevant reception number.

You can arrange a time to come for a viewing here. One of our site team members will be happy to show you around.

Please use the link in the viewing confirmation email or contact the individual property team.

A viewing usually takes around 15 to 20 minutes; however, you can spend as long as you wish viewing the property.

The property team will guide you around the building and show you the social areas, outdoor spaces, and on-site facilities, as well as the rooms you would like to see (dependent upon availability).

Please be aware that some rooms and apartments that you view may be occupied by our current residents.

We offer Online viewings for those who cannot view in person. Just click ‘Request a Viewing‘, and from there you can choose the ‘Preferred App for Virtual Viewing’ and organise a time and date that suits you. A member of the team will contact you at your arranged time.

As long as you are still registered as a full time student and your placement is part of your degree/course then yes, you can still live with AXO Student during the academic year.

Outside of the academic term, some of our properties are able to accommodate non-students and part time students on a short term basis – so do get in touch if this is something you require.

Yes – if you don’t get the grades you need to be accepted by your chosen university, then, subject to the booking terms and conditions, your booking fee will be refunded in full, with your 1 week’s advance rental deposit retained by AXO.

You have a 7 day ‘cooling off’ period from the point you pay your deposit, as long as the 7 days lapse before the tenancy start date. Once the tenancy has started, you are not able to cancel.

If, after the tenancy has started and you want to leave, you will need to find a replacement to take over your room. We can advise you on this. Just speak to reception if this is something you require.

No – we do not charge any booking fees. The only upfront cost is 1 week’s rental value, paid in advance when you book. This amount will then be deducted from your total rent, so it isn’t an additional fee.

The lease agreement signed with the apartment will specify the payment date, usually 2-4 weeks before the start of the lease term. Rent can be paid via bank transfer, online payment with a bank card.

There is a range of payment instalment options available to choose from, depending on which property you choose to stay at. If you need more flexible options or any dates need to be changed due to delays in your student finance, then this may be considered, pending you provide evidence of your confirmed payment dates from SFE.

https://axostudent.co.uk/rent-payment/

There is a range of payment instalment options available to choose from, depending on which property you choose to stay at. If you need more flexible options or any dates need to be changed due to delays in your student finance, then this may be considered, pending you provide evidence of your confirmed payment dates from SFE.

Visit https://axostudent.co.uk/rent-payment/ for more information.

Yes, you can select your own room – subject to availability. Please email info@axostudent.co.uk to request a specific room when booking.

We take booking preferences very seriously and take great pride in being able to accommodate these in most cases.

Please email info@axostudent.co.uk when booking for any preferences you might have, for example, friends you wish to live with, location of room within the building, same-sex cluster flats.

We always do our best to accommodate these preferences. If, for whatever reason, we can’t fulfil them, we will always try to achieve one or two and notify the student if they aren’t possible.

On our online application, you will find a section for ‘additional information’. In this section, you can state any such special requests. Alternatively, you can email info@axostudent.co.uk.

Although we are not able to guarantee every request, as it does depend on specific requests, the number of people making requests and the fact that we do not actually allocate rooms until a few weeks before tenancy start, we do try our best to make sure as many requests as possible are met.

However, in the vast majority of cases, we are usually able to successfully accommodate requests such as same gender, postgraduate or undergraduate flats. It’s a good idea to contact sites to discuss.

We are more than happy to accommodate groups as well as individuals. Where you’re not booking in a group, we understand your flatmates will be key to your experience. Please email info@axostudent.co.uk with your specific group booking details, and we will try our best to accommodate.

If you are having any issues, please contact the Accommodation team in the first instance. We will do all we can to help. In exceptional circumstances, it may be possible to move you; however, we would look to resolve any issues with you all.

The room pictures on the website are only indicative of the room type and not of the actual room you may be allocated. The reason for this is firstly we have so many rooms across the country, that it is not possible to put an image of every single room. Secondly, we receive many room preference requests from students i.e. female only, postgraduates only etc that we must wait until close to check in to allocate an exact room to make sure we do our best to meet resident requests. However you will of course be allocated the room type you have selected.

After moving in, if you are dissatisfied with your room or roommate, you can switch to another vacant room or exchange rooms with another student. You must submit this request via the AXO Hub and provide a valid reason to the administrator.

No, subletting your room is not allowed. If you do wish to leave your contract early you will need to find a replacement tenant and provide us with their details so that we can release you from your contract and create a new tenancy agreement for them.

Non En-suite Room: i.e. each person has his/her room with no en-suite toilet in the room. En-suite Room: each person has their own room with a separate toilet and shower in each room. Studio Room: Usually referred to as a studio flat, it provides facilities such as a bed, desk, wardrobe, toilet, bathroom and kitchen. Apartment (Flat): provides facilities such as a bed, desk, wardrobe, toilet, bathroom and kitchen.

No, we do not advise you to bring your own electrical cooking equipment for health and safety reasons.

It’s your responsibility to clean both your room and the shared areas of your flat.

You’ll need to bring your own pots, pans and other kitchen items.

You can view our terms and conditions here.

You can view our complaints procedure here.

By partnering with Gallagher, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us for free!

All students must confirm their coverage to ensure they understand what is and isn’t covered. Make sure to read the property handbooks for full details.

Don’t forget to check out whether you will need a TV Licence at https://www.tvlicensing.co.uk as AXO Student Living do not cover this.

Unfortunately, we are not able to provide parking at our sites. However, there are on-street and off-street options available near all of our sites.

AXO offers Glide Wi-Fi for all residents, with 250 Mbps upload and download speeds. You can connect up to a maximum of 3 devices.

As part of our application process, we collect key details to confirm your identity and eligibility. This helps us ensure we offer our accommodation fairly and securely, especially when international payments or guarantors are involved.

We also carry out routine checks to comply with UK financial regulations, including screening for financial sanctions (as required by the UK government’s Office of Financial Sanctions Implementation, or OFSI). Don’t worry – this is a quick and secure process and only used for compliance purposes.

Click here to access our AXO Portal to view the resources and documents you will need in advance of and during your stay.

It is possible, but it depends on each contract. We would advise you to check with the accommodation team before you make any arrangements.

Friends or family visiting will generally need to register at the front desk. They can usually stay for 2 nights, but different AXO residences have specific regulations regarding stays. Please refer to the leasing contract you signed.

Most of our sites offer summer stays for as little as 30 days. Find out more here, or check with the accommodation team for further information.

Office hours vary for each AXO property. Please read the specific property handbook for more information and out-of-hours emergency contacts.

Smoking is not allowed within the accommodation; however, there are designated smoking areas outside the buildings.

To contact the emergency services (Fire Service, Police, Ambulance and Coast Guard) dial 999. For non-emergency police assistance call 101

No pets are permitted under the term of the tenancy agreement.